Your responsibilities and impact as a Customer Service Agent will be:
Your mission is to support clients' activities by offering world-class service to their customers. You will work for one of the most well-known companies in the telecommunication sector. Your tasks will include:
Answering incoming queries from customers Identifying issues and providing solutions Ensuring a high level of customer satisfaction Recording data in the CRM system Giving ad-hoc support Being a team player and participating in the success of the team and project Skills, qualifications, and interests you need to succeed in this role:
You have a native level of German. A good level of English is a big plus. You are motivated, reliable, and committed to your work in customer service. Ensuring high quality is important for you. You have a drive for excellence and professionalism. You have excellent communication skills. You are a real team player and willing to work with many other nationalities. What should you expect from living in Lisbon?
Type of contract: a long-term fixed-term contract, renewable. Working hours: 40h/week (8h/day) from Monday to Sunday, rotating shifts from 6 AM to 10 PM. Salary conditions: 2 options: Including free accommodation (shared flat, all bills included): 950€ gross per month. Excluding accommodation: 1350€ gross per month. Private health insurance directly after contract signature. Approx. 20-25% tax – please refer to living costs in Lisbon for comparison with other EU countries' wages. Relocation support for international candidates: Reimbursement of your initial flight expenses after 9 months, airport pick up, and yearly two-way flight ticket back to your home country (within the EU). Help with paperwork, opening a bank account, etc. upon your arrival. A company that fully supports you and wants to make your experience great. Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company. A dynamic, open-minded, and multicultural environment, including 82 different nationalities. A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment. A company working with top-notch worldwide brands, from various industries such as Fashion, Online Marketing, Technologies, Food, etc. Real career opportunities: the opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead, or Supervisor roles. Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.
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