What you'll do
Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;Take personal ownership of customer requests and maintain accountability for follow-through;Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;Handle customer contacts that require core and advanced skills;Maintain our partner's internal information and customer/account information secure and confidential;Consistently implement management mentoring to reach departmental goals;Support less-experienced agents by sharing best practices;Perform other duties as assigned.What you'll need
Native level of German (written and spoken);Fluency in English (B2);High school diploma (or equivalent);Player and support oriented attitude, with a knack for helping others;Team player with strong problem-solving and conflict management skills as a Customer Service for Gaming;Passion for video games and mobile applications;Experience in telephone customer service/call center environment (minimum 1 year);Excellent verbal and written communication skills;Basic proficiency with Microsoft Word and Microsoft Office or equivalents.Benefits
Excellent work opportunity in a leading multinational company;International career in a multicultural environment;Possibility of cooperation with leaders in various industries;Respectful and inclusive environment;A wealth of opportunities to progress and move business areas projects;Flexibility & Work/life balance as a Customer Service for Gaming;Stable work and career progression;Long-term development opportunities;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;Free Portuguese language courses, sport activities and organized events.
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