Customer Service For Entertainment Company - Wfh (French Speaker)

Your responsibilities and impact as a Customer Service Agentwill be: Assist customers via phone, email, and chat on all their queries related to their subscription, invoicing, troubleshooting

Provide account and application support to Customers namely with regards to software functionality.

Deliver a high quality of service to ensure a superior customer experience.

Skills, qualifications and interests you need to succeed in this role: You are a native French speaker and have min B2 level in English

You are already based in Portugal You are motivated and committed to your work

Previous experience in Customer Service is a plus

What's in it for you? 6 months contract

Work from home position

Working hours: Monday to Sunday – 08:00 to 21:00 Rotational

Salary package: 895€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

Start date : as soon as possible

Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.

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