Your responsibilities and impact as a Customer Service Agent will be: Taking care of inquiries from customers all about the Omnipod Product, an Insulin Management System
Responding to inbound calls, being responsible for orders, and coordinating product shipment to customers
Providing support and direction to customers, resolving their issues in a timely and empathetic manner
Encouraging customers' compliance with product utilization
Skills, experiences and interests you need to succeed in this role: A native level of German and a good level of English
Enthusiasm about medicine and an affinity for providing help
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Being energetic, innovative, and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Portugal for an international career and life experience
Having a valid Portuguese work permit (required)
What's in it for you: Type of contract: yearly or 6-month contract, renewable
Working hours: full time (40h/week) on rotating shifts (night shifts included, schedule 24/7)
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1,230€ gross/month
Excluding accommodation: 1,612€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after contract signing
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help with paperwork, opening a bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during the training period if successful (5 days): 90% of regular wages
Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
What should you expect from living in Lisbon? A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous café culture
Friendly people, good vibes, and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
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