.Juni who? : We're Juni. The fastest-growing fintech in Europe. We're born remote, built for remote, and busy building the future of financial services for ecommerce entrepreneurs.What we do : Think of us as the financial companion made for ecommerce. We build products that help our customers sell smarter and understand their business better. We even finance their working capital so they can smash their goals and dream up new ones.How & why we do it : We give our people the same thing we're building for our customers: freedom. Freedom to work wherever there's good WiFi. Freedom to be 100% yourself. Freedom to explore your potential and what's more - make the most of it.We truly believe we're making the world a better place for small businesses, and we want you to be a part of that mission.Your role : We are seeking a Customer Service Agent to join our team. You'll be responsible for identifying and resolving our customers' issues in record time. You'll serve as the frontline ambassador for our users and be the voice of our global customer base internally.Your responsibilities : In this role you'll be:Problem-solving and problem identificationComplaint resolutionLiaising with multiple departments to ensure a complete understanding of the current situation, processes and required actions to ensure a timely and appropriate outcome for both client and businessTroubleshooting for processes to ensure near misses are identified and appropriate action to amend is taken in a timely mannerIn charge of any customer issues which come in for customers, whilst supported by Jack (CS Director) and the rest of the team, you'll be expected to respond in a timely manner, to the best of your ability.Within 1 month you'll:Understand how Juni works, get integrated with your team and hit the ground running when it comes to your role.Respond to your 500th customerWithin 3 months you'll:Other crew members say they're learning a lot and are more productive because of youHave helped us go to market quicker - our velocity has increased significantlyBe interviewing others to join the team, as we'll need more Customer Service AgentsWithin 6 months you'll:Have responded to your 1000th customer, you're firing on all cylinders, and you're seeing the results come in now!Be looking at other fintechs and how they improve their systems, and you'll be thinking about how we can do things better