Customer Service Executive Con Portugués

The Customer Service Representative will execute Order to Cash process in the Area and Countries according to Global and Regional Sales Operations strategy.
She/he is responsible for fulfilling Customers (Retailers) service level agreements and KPIs execution across the Area/Countries in alignment with Sales Telephone customer service and CRM registration and management.
Responsibilities include: Management of customer complaints to find the root cause and lead with the different responsible parties for the implementation of corrective action.
Management of customer master data (creation, deletion, and modification of sold to and ship to).
Documenting area processes (e.g., return process for defective and missing merchandise, approval matrix, reasons, claim lead times from invoice date, claim entry in CRM, etc.).
Order Entry Support: Serve as a backup for order processing tasks.
Standardizing communication channels with our internal and external customers.
Implementation of process improvements for returns, standardizing processes, and reporting.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas.
Requisitos Education required: University degree preferably in Business Administration or related field preferred.
Experience: Previous experience in customer service or related roles is highly valued.
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