We are Stayforlong, and for us travel is not just a means to an end but a journey of extraordinary moments and remarkable discoveries.
As firm believers in the enriching power of prolonged stays, we are passionate about nurturing meaningful connections with the places our customers visit. We reward their commitment to the journey with progressively cheaper rates, encouraging them to immerse themselves in the very essence of each destination.
We were born in Barcelona out of the need to disrupt an industry dominated by big corporations dictating how we should travel.
Since 2015, our commitment has been to empower our customers to break free from the constraints of an oversaturated market. We strive to offer a fresh perspective, giving them, hoteliers and our partners, the flexibility, opportunities and choices they deserve.
About the team At Stayforlong we are currently a team of 80 people working in a dynamic and collaborative environment where people have the opportunity to grow and develop professionally.
We strongly believe in equal opportunities for everyone, both in the workplace and beyond. We like to create spaces where everyone's ideas are equally valued and heard.
We are committed to inclusion, diversity and work-life balance. We value a respectful work environment where all people are valued and respected regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.
Currently, we're developing our Customer Service department and we need a Customer Experience Escalation Specialist.
Job purpose: Provide support to end users by handling requests that have been escalated by Stay 1 and external customers. The customer experience escalation specialist is responsible for managing escalations relating to products or services, handling of complex issues, and providing feedback to upper management regarding customer issues.
What you'll do: Work on escalated cases such as emergency, complaint and overbooking.Create mass issues and create an action plan.Actively search for solutions to problems.Identify root causes and create best practices to share with the department.Support Stay 1 agents and provide coaching and feedback sessions.Interact with a globally diverse group of customers and colleagues.What you will bring: Experience: More than 1 year working in customer service environment.Proficiency in English.Strong communications skills.Desire to solve others' problems.Team player.Able to provide and receive feedback.Great oral and written skills.Self-motivated individual with the ability to multitask.Result oriented and driven.What we offer: Permanent contract.Immediate incorporation.Full-time. Schedule: From Monday to Sunday (rotating shifts).Possibility to work from home.Office located in the center of the city (Barcelona).Flexible remuneration: You will be able to include a restaurant card, transport card, kindergarten check, health insurance, and training.Taking part in a multicultural company.Sign up for our job offer and discover what we can achieve together. We wanna meet you!
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