Customer Service - Dutch Or Flemish Speaker [Gee-620]

Thinking about moving abroad? Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums, the Barcelona Cathedral, and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this job position!
You will be working on a project with relatively simple processes, but accuracy is an absolute must. You will be dealing with questions from credit card holders and will be responsible for the security and protection of credit card data. Identity control, answering questions, and explaining possible steps to follow belong to the core tasks.
There is a training program in which you will go through all the aspects of the job (the focus will be on privacy-related themes). The training period consists of 5 days, of which 1 day will be practice.
Tasks:Blocking lost/stolen credit and debit cardsHandling inquiries from credit card holders and ensuring the security and protection of credit card informationIdentity verification, answering questions, and explaining any steps are among your core dutiesChecking temporarily blocked cards for transactions and permanently blocking or unblocking the credit cardHandling claims filesRequirements:Excellent level of Dutch or Flemish language and fluency in English (written and spoken)Experience as a Customer Service AgentCommunicative and empatheticDisciplined and accurateRespectful and positive toward customersSolution-oriented thinkingPatientReliableBenefits:Paid trainingFree Spanish lessons (once a week)Unique, atmospheric, people-oriented call centre, with a good dose of funMarket-based basic salary with the possibility of a bonusEmployee benefits such as meal card, transport card, and private insurance4 company outings per yearFree fruit and coffeeGrowth opportunitiesLocation: Barcelona, Spain

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