Description Your roleWe are looking for a Customer Service Coordinator for the French Market in the Natural Specialty Business Unit (NSBU), working in the headquarters based in L'Hospitalet de Llobregat, who will report to the Customer Service Manager, with experience in the full process of Order to Cash and to be responsible for managing a two-person team dedicated to active sales and ensuring exceptional service in the Order to Cash processes and customer service.What will you do?Provide comprehensive management of orders, billing, collections, and off-invoice promotions.Define and monitor sales and Order to Cash KPIs, proposing and executing improvement actions.Ensure customer satisfaction through all contact channels by implementing continuous improvements in service processes.Provide ongoing training on products and sales techniques, ensuring autonomy in daily operational management and effective issue resolution.Implement CRM actions, proactively call customers to identify opportunities, increase revenue, acquire new clients, and retain the existing portfolio.Work closely with sales, sales development, and logistics departments to improve operational efficiency and resolve issues promptly.What are we looking for?Desirable bachelor's degree in Business Management, Economics, or similar.Previous experience managing full Order to Cash cycle and doing active sales.At least 2 years managing an active sales call center and order to cash management.Desirable experience introducing operations in SAP and CRM.Excellent communication and leadership skills, with the ability to motivate and develop teams.Analytical skills with a proactive approach to problem-solving.Flexibility and adaptability to change and new ways of working.Fluent in FrenchWhat do we offer?Hybrid working modelFlexible working hoursTicket RestaurantsFully equipped GymBreakfast and fresh fruitAffinity University platform: Professional development opportunities for employees at different stages of their careers, acknowledging diverse career paths.Pet-friendly officeCelebrations & FunWe cultivate an inclusive culture that celebrates diversity.
We firmly believe that embracing various perspectives is integral to our company's success and the strength of our team.
That's why we are committed to providing equal opportunities for all.Our CompanyAffinity Petcare is more than an international petfood company.
For more than 50 years, we have been dedicated to nourishing healthy bonds between dogs, cats and people to make the world a better place.We are very proud of our innovative brands which include: Ultima, Advance, Brekkies, Nature's Variety, Nature's Menu, Natural Trainer, Libra and more.
Currently, we are over 1,800 professionals working for this purpose from Barcelona, Paris, Milan and Snetterton, as well as 4 production sites through which we supply the 70+ countries where our brands have a presence.So, what are you waiting for?
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