Job Description Summary: As Customer Service Coordinators, we aim to provide seamless support to all customers and distributors for our PDx Business.
Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry.
We will drive increased customer satisfaction through exceptional customer care.
We are experts in anticipating what our customer wants and know how to be flexible to their specific needs.
We aim to make the order process as straightforward as possible.
We take full ownership and responsibility from start to finish, and our aim is to be communicating effectively with Sales, distribution, and Finance throughout the process.
We are experts in fulfilling a customer contract from Order entry to Revenue Collection, ensuring that our customers' requirements are fully met.
GE HealthCare is a leading global medical technology and digital solutions innovator.
Our purpose is to create a world where healthcare has no limits.
Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Roles and ResponsibilitiesProvide an excellent service for end customers, distributors & subsidiaries, as applicable.Receive orders from customers and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.Respond to customer queries in a timely and professional manner.Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.Build effective relationships with other departments to understand impact to customers and service levels.Work collaboratively with other GE departments for dispute resolution.Resolve invoice queries, raising credits and debits.Establish close relationships with customers and commercial partners to gain their trust.Develop solid product knowledge and a strong understanding of the Supply Chain.Participate, and lead where applicable, the weekly operational calls with our commercial, finance, and supply chain partners.Manage complaints in line with company policy and systems.Routine work handling according to local standards and procedures.Contribute to team goals and KPI metrics.Qualifications/RequirementsOutstanding communication skills, both written and oral.Excellent knowledge of the Spanish and English Language, in written and oral.Customer focused.Ability to manage self and tasks in a proactive manner.Excellent organizational and administrative skills.Attention to detail, accuracy, and flexibility.A calm and analytical approach to problem solving.Willingness to work as part of a team and drive/progress individual projects.General computer skills (Word, Excel, Outlook, Explorer).Ability to keep focus in a hectic environment.Inclusion and DiversityGE HealthCare is an Equal Opportunity Employer where inclusion matters.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
BehavioursWe expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Total RewardsOur total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Additional Information: Relocation Assistance Provided: No
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