Customer Service Coordinator - Latam

Job Title: Customer Service Coordinator - Latam Location: Remote Work Schedule: 40 hours per week, evenings and weekends required on a rotating schedule. Job Description: As a Customer Service Coordinator, you will be the first point of contact for our customers, managing communications through calls and emails. This role blends customer support with sales responsibilities, providing a dynamic work environment. You will use our CRM software to schedule service appointments, respond to customer inquiries, and ensure a smooth service experience. Your ability to manage customer relationships and maintain high service standards will be crucial in driving our business success. Responsibilities: Communicate with customers via phone and email to schedule service appointments and address their concerns. Utilize FieldEdge software to efficiently manage customer interactions and data. Experience with ServiceTitan is also advantageous. Contribute to sales by understanding customer needs and recommending appropriate services. Maintain high levels of customer satisfaction by providing timely and accurate responses. Handle customer complaints and escalate complex issues as needed. Ensure accurate data entry and management in our scheduling and CRM systems. Qualifications: Proven experience in a customer-facing role, preferably in the HVAC or related service industry. Excellent communication skills and phone etiquette. Strong organizational skills with the ability to multitask effectively in a fast-paced environment. Proficiency in CRM and scheduling software; experience with FieldEdge or ServiceTitan is a plus but not required. Fluent English proficiency