.As Virtuagym keeps on growing, we are looking for a new team member located in Spain (remote) to complement our Customer Success team in EMEA based in Amsterdam.
As a Customer Service Consultant for the Spanish and International markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights.
Will you join us in our quest to create a healthier and happier world?
This is a remote position in Spain, where you will be working for our Amsterdam office.
You will be hired remotely through the Spanish entity of our global employment partner.
What this role looks like As a Customer Service Consultant for the Spanish & International markets, you will mainly focus on supporting Spanish and English-speaking European customers.
You will be at the forefront of ensuring our client's long-term satisfaction and success.
Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base.
Some of your key tasks as a Customer Service Consultant Investigate and resolve system issues collaboratively with the product department; Deliver efficient and effective customer support via email and phone channels; Build and nurture customer relationships to enhance retention and loyalty; Offer creative solutions, handle objections, and de-escalate challenging client situations; Encourage upselling and cross-selling to maximize customer lifetime value; Address churn risks, cancellations, and payment-related queries; Contribute to departmental process enhancements through feedback and project participation.
What you will bring to the team (Hard requirement) Proficiency in written and verbal Spanish (native or near-native level) and good written and verbal skills in English; Tech-savvy, a critical and logical thinker; Provenproblem-solving skills and a knack for finding solutions; Structured and organized, with good time management and attention to detail; Great at following instructions and processes; Confidence, adaptability, and a positive attitude; Prior experience in SaaS/software CS is preferred (this is not a call center position!).
Important note: please do apply if you meet 70%+ of the criteria.
At Virtuagym we hire great people, not just resumes