Customer Service Business Partner

.Job Summary The Customer Service Business Partner is a pivotal role within our Customer Service Center of Excellence, responsible for driving optimization and automation of customer service processes.This position focuses on enhancing performance through data-driven insights, benchmarking, customer feedback, and continuous improvement initiatives.The ideal candidate will lead the implementation of customer service processes, establish performance targets, and monitor key metrics.They will serve as the primary point of escalation for service issues, conduct analytics to identify opportunities, and provide training and coaching to local Customer Service teams on tools and best practices Key Accountabilities Support the management, coordination and delivery of all key customer service projects and ensure an aligned approach to continuous improvement and delivery of on-going business value.Implement standardized customer service procedures and tools, identifying and eliminating inefficiencies within the customer service workflow Utilize relevant and appropriate business tools and act as a subject matter expert to drive improvements