WebCargo digitizes global freight sales for over 2,000 of the world's largest logistics providers and carriers.
Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market.We're not alone either.
WebCargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless.
That's not cheap, so we've raised nearly $100 million from investors like GE Ventures, the Singapore Exchange and Aleph, making and have gotten the BBC, TechCrunch, and the Wall Street Journal excited about freight.As our Customer Service Associate (or Superstar of the Sky, if you prefer a hero name), you'll help manage the hopefully very, very rapidly growing number of eBookings.Responsibilities:Monitor alleBookingsplaced on-platform to ensure that every bit and byte ofdata is transferred effectivelyfrom the freight companies on our platform to the airlines.Track andinvestigate eBookings issues.
When things go wrong, you'll escalate appropriately to the right people.Be thepoint of contactfor our users, following up with them to ensure that everything goes smoothly when theyeBook .Document feature requests andhelp prioritize our roadmap .Serve as the point of contact for airlines to resolve any technical or operational discrepancies related to eBookings.Help automate communication and streamline on-platform training.RequirementsJob RequirementsLogistics or supply chain skills are highly desirable.Up to a year of experience in Customer Service, Account Management, or similar roles.At least one year of experience using software to manage tasks and/or support tickets.Methodological, organized, and detail-oriented.Fluency in English and German.Why is WebCargo by Freightos exactly where you want to work?Location:Barcelona, Spain … but only some of the time.
We're on an employee-friendly hybrid model.We strive for professional development and continuous learning.
You'll be entitled to anannual training budgetfor personal and professional development.Competitive salary and participation in theLong Term Incentive Plan(LTIP) of the Freightos Group.Ticket restaurant, Private Health InsuranceandFlexible remunerationoptions for nursery, training, and transport.Full-time position.
Flexible schedule & intensive working hours on Fridays for a long weekend.Multiculturaland open environment, full of great people from multiple countries.Great office in Torre Glorieswith amazing views, located in the center of the technology HUB in Barcelona.WebCargo, a Freightos Group company, is an equal opportunities employer and we make every effort to ensure that all potential employees are treated fairly and equally.#J-18808-Ljbffr