#LI-OnsiteWHO WE ARE:2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today's most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, The Quarry, The Darkness, Mafia, Sid Meier's Civilization, Marvel's Midnight Suns, WWE 2K, and XCOM.At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don't meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!OVERVIEW:A Customer Service Associate plays a meaningful role in the success of our Customer Service Operations. This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner. You provide knowledge and expertise to Tier 1 and Tier 2 Customer Service Representatives while optimally resolving any service-related issues. Reports to the Customer Service Supervisor and/or Customer Service Manager.RESPONSIBILITIES:Deliver timely, accurate, and patiently follow up to customer questions and issuesBuild deep knowledge of 2K productsHave in-depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consolesLead CS incidents and work to successfully resolve themInteract effectively with customers and internal developersBring up issues as neededAssist in generating training materials and customer-facing documentationBecome the subject matter authority for Customer Service processes and proceduresWork closely with other internal customer service associatesWork on other CS assignments as the need arisesKNOWLEDGE AND SKILLS:Technically proficient with PC's and various gaming consolesDigital literacy, specifically MS Office Suite and G SuiteBasic understanding of source controlAbility to quickly learn customer service based tools and techniquesREQUIRED QUALIFICATIONS:High school graduate or equivalent1+ years of Customer Service experienceProficient in Windows and MS OfficeStrong verbal and written communication skillsAbility to proficiently read, write and speak English and either: German, French, or SpanishProven understanding of current video game platforms and related hardwareExcellent attention to detailAbility to establish and maintain effective working relationships with 2K teams and our customersPREFERRED QUALIFICATIONS:Previous customer support experience in an online environmentFamiliarity with Zendesk, helpdesk software or issue/bug tracking tools#J-18808-Ljbffr
