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ID: 545506
Location: Barcelona, ES
Customer Service Assistant (Temporary Position) Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.
With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
MISSION:
Maximize the performance of the Group by optimizing the service delivered to the customer through quality bookings and a complete monitoring.
Serving the customer in all its queries and requirements; Inform the customer on any shortcomings based on initial conditions (cost, delay…).
Update customer profiles, monitor invoices when cancelled bookings, Check if change is possible and modify all bookings as per customer request in line with corporate guidelines
FUNCTIONS:
Coordinate internally and/or respond to customer queries related to shipment
Monitor shipment according to customer status and track and trace upon delivery
Maintain daily, weekly and monthly reports/dashboards to stakeholders
Participate to the promotion of relevant products or services when talking to customers
Contact customers and manage/ coordinate system modifications when needed
Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.)
if applicable
PROFILE:
Customer knowledge
Knowledge of the legal and/ or regulatory frame
Knowledge of commercial policy and offers
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