Our client is passionate about delivering exceptional customer experiences and is currently seeking a Customer Service Assistant to join their dynamic team in Sant Cugat del Vallès.
As part of their team, you'll play a key role in ensuring customers feel supported and valued at every stage of their journey.
What's in it for you: 6-month contract (maternity leave replacement, with the possibility of a permanent contract)Hybrid work flexibilityStarting date: As soon as possibleYour responsibilities and impact working as a Customer Service Assistant will be:
This position involves customer file management, customer support, and order management.
Some of the key tasks include:
Processing and managing customer orders using the company's ERP system.Monitoring delivery schedules and stock availability to ensure smooth operations.Advising customers on alternative products in cases of stock shortages.Handling disputes with professionalism and efficiency.Coordinating with the accounting team to oversee customer payments.Skills, qualifications, and interests you need to succeed in this role: Languages: Native-level Italian and fluent English (knowledge of French is a plus).Communication: Exceptional communication skills and a collaborative mindset.Experience: Previous experience in customer service, order processing, or a similar role is required.Technical Skills: Proficiency in Microsoft Word and Excel; familiarity with SAP is a strong advantage.Multitasking: Ability to manage multiple tasks effectively in a fast-paced environment.Your Future Company:
Our client is a leading entity in the international market for high-quality tableware and packaging solutions.
Renowned for its dedication to sustainability and innovative design, the company offers a diverse array of products.
With a focus on superior quality and eco-friendly practices, it serves multiple industries, including hospitality, food service, and retail.
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