Customer Service And Sales Manager - BarcelonaOur customers come to us for an inspiring place to work. As our Community Sales Manager, you'll help create it, motivating your team to provide a lively, thriving environment for all our members, visitors, and guests.
The opportunity: As a Community Sales Manager, you'll be responsible for the smooth running of your Spaces centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention.
A typical day at Spaces: Normally you start with a killer coffee at our Café Deli and have a chat with your community team to talk through the day. You usually sit at or near the reception so you know exactly what's going on. In the morning, you see all members come in and the first meeting room guests arrive. You guide them to their meeting room and help them start up the system. You check if all necessary arrangements with our F&B partner have been made and ensure the system is updated. You have a meeting with a new member to get to know him better and understand his business. You may connect him with a member to collaborate. You can introduce them tonight at the Wine Tasting or any of our planned business events. Tomorrow, a new company is moving into the office upstairs. The reception team has already prepared a welcome kit; you will make sure the badges and keys are ready for check-in tomorrow. If someone walks in wanting to know more about a Spaces membership, you offer them a coffee and give a tour yourself while explaining all the ins and outs of Spaces. After covering for one of your team during her lunch break, it's time for you to enjoy a tasty, healthy lunch. In the afternoon, you have all Community Sales Managers and the Operations Director coming over for the monthly operations meeting. After the meeting, you will prepare the weekly newsletter and then get ready for the community wine tasting event tonight.
Bring your personality to work: We're looking for a sociable, enthusiastic team player who loves multitasking and is extremely hands-on. You'll need lots of experience in hospitality or events with some time spent in a supervisory role. You also need to be:
Used to dealing with customers ideally in the lifestyle, media, or design industries.Confident, approachable, and able to build strong relationships with customers.A great manager, who leads by example and knows how to motivate and inspire a team.Someone who takes good care of their appearance.Familiar with MS Office and other IT packages.In addition, you will: Manage the day-to-day running of the centre, focusing on exceptional customer service.Inspire your team of associates, developing their skills to get the best from each team member.Promote your centre to new customers and show them how flexible workspace could enhance their business.Generate leads by delivering engaging networking events within your community.Last but not least: On top of a competitive salary package, we offer an inspiring work environment with room for your ideas, lots of social events you won't want to miss, and training and development.
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