.We believe warmth is a key of life, thus TESY has focused its desire, drive and innovation to offer the best heating and water heating appliances.For 30 years, TESY has been one of the most innovative and leading companies in the production of electric water heaters and electrical heating appliances in Europe. TESY has presence in over 60 countries, 4 continents and it has more than 1100 dedicated and motivated employees around the world. We pride ourselves of being a fastly developing and a growing company, with the aim of being one of the leading producers of electric water heaters, indirectly heated water tanks, heat pump water heaters and electric heating appliances in Europe and globally.In order to continue our mission, we are looking for a motivated and dedicated person to work at the position of a Customer Service and Business Administration Specialist.Position Profile: Receiving and processing customer orders and requests; Checking stock availability in the ERP (SAP) system and, where necessary, placing replenishment orders, following up on order completion with the related departments in the company; Accountable for the accuracy of the customer orders data input and update of customer accounts; Responsible for organizing shipments of finished products with the help of the Logistics department and sending of related documents to the partners issued by the ERP system; Preparing and sending pre-shipping advice to 3PL for capillary distribution and other related documents; Checking and updating pricelists and other commercial conditions in the ERP system; Responsible for the fast and correct response to customer requests, proactively providing updates on orders and expected deliveries, as well as for receiving any customer complaints and forwarding them to the relevant internal stakeholder(s) for resolution; Conducting written andverbal communication with partners, providing support, and issuing all necessary documents, e.G. credit notes; Provide office and administrative support – handling incoming and outgoing phone calls and correspondence, filing, office consumables, preparing needed reports for accounting purposes, etc.; Assist with the preparation of documents, proposals, translations, letters, and reports; Position Requirements: Education – University degree in economics or technology Professional experienceo At least 2 years of professional experience in a similar positiono Experience with documents and logistics Language skills: Spanish native and excellent command of English, both written and spoken; Computer literacy: MS Office, ERP systems; Inter-personal skills:O Responsible, self-motivated and well-organized individual; O Excellent communication and interpersonal skills; O Ability to solve problems effectively and to meet deadlines; O Ability to prioritize different tasks; O Outgoing, open and honest personality; O Strong team player
