At Revlon, we're passionate about all things beauty and inspiring women to 'Live Boldy'. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high quality products that deliver sophisticated glamour. Today, Revlon's diversified portfolio of brands is sold in more than 150 countries around the world and has some of the world's most iconic and desired brands in colour cosmetics, skin care, hair care, hair color and fragrances.
At Revlon, we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives as well as professional development programs designed to unlock potential.
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JOB SUMMARY This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.
In this position must to create collaborative relationships across the sales, logistic, finance and supply chain organizations to execute services level as REVLON and our customer expect
Customer services Agent must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it, always looking for the excellence of our service level.
ESSENTIAL DUTIES & RESPONSIBILITIES 1-Manage customer service activities to ensure excellent service.
a- Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment.
b- Follow up order status, delivery, pick & pack, invoice and documentation.
c- Solve issues related to orders from Order Entry to Invoice and cash collection.
d- Provide information to customer (external and internal) about OTB processes and status.
2-Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
3-Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.
4-Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data.
5-Support customer requests, act as a central contact for any question.
6- Participate and engage in continuous improvement efforts to drive order process quality and efficiency.
QUALIFICATIONS Education & Experience: -Bachelor's Degree preferably in business/ or supply chain management plus 3 -5 years' experience.
-Customer service knowledge.
-Skills in Microsoft Office.
-SAP knowledge of SD module or JDE.
-Fluent in English language (C1).
Skills -Strong analytical capability and attention to detail.
-Willingness to work difficult tasks through to completion.
-Ability to collaborate with other departments to reach a common goal.
-Strong understanding of Supply Chain principles.
-Desire to learn and grow in the position and company.
-English working proficiency required. Other European languages will be considered as an asset.
-Ability to work in conditions which include multiple and sometimes conflicting priorities in tight deadlines.
Succeeding Together at Revlon Appropriate Workplace Behaviors -Team worker, able to work in multi-cultural environment.
-Proactive and creative problem-solving skills.
-Keen attention to detail.
-Collaborative and supportive attitude, ability to work across all functions within the company.
-Flexibility to adapt to changes and new ways of working.