Growing with the best talent at Axa Partners We are looking for agents to join the International Customer Service team (TAI) located in Barcelona.
Why should you apply? If you are looking for a job and you speak native French, Portuguese, German, or Italian and Spanish and English, we offer you the opportunity to work in a multinational company.
If you enjoy working in an international environment, teamwork, and rapid change, join the Truck Assistance International team!
In the Truck Assistance International (TAI) department, we focus on providing roadside assistance to heavy vehicles on an international level.
What does the position consist of? To know in detail the different types of insurance policies of our clients and to apply the corresponding conditions in each case.Advising and guiding clients towards an appropriate solution.Coordinate all the necessary steps of the assistance: answer international phone calls and e-mails, register cases and document actions in our IT system, organize the appropriate assistance and ensure the closure of each file.Providing a quick and adapted customer service response, in accordance with the coverage guaranteed in the customer's insurance policy.Assigning the necessary professionals for the transfer of the vehicle and for the transfer of the occupants.Administrative tasks (sending faxes, e-mails, use of templates to manage vehicle rentals, hotels, cabs, ticket reservations).Work in a team environment to ensure proper case management.
Always follow established internal procedures and protocols.Regular meetings with your line manager as well as your counterparts, relying on them for the resolution of files.Management of invoices and claims related to each case.Conditions: Contract: Permanent
Schedules: We are looking for different working hours, both weekdays and weekends.
Start Date: End of February
Your Profile You are perfect for this role if you have: We are looking for the following language combination at a high written and spoken level:
French/Spanish/EnglishFrench/Italian/EnglishGerman/Spanish/EnglishInternal/external customer orientationTeam WorkInterpersonal skillsAdaptability / Organizational skillsExcellent written and spoken communication skillsExcellent telephone customer service skillsPC skills (Word, Excel, Internet), including strong typing skillsBachelor's Degree / FPII - Demonstrated experience in telephone customer service or customer-facing functionsAbout AXA AXA Group is the world leader in insurance and asset management.
We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving, and asset management.
AXA is the leading insurance brand worldwide, with over 100 million clients.
We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity, and One AXA.
About the Entity AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance, and credit protection.
AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities.
We protect what matters, when it matters.
What We Offer By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity.
Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
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