Are you looking for a job and do you speak native French and Spanish? Also, do you have a High English level? We offer you the opportunity to work in a multinational company. We seek to incorporate agents to the International team of (Travel) Customer Service located in the city of Barcelona.If you enjoy working in an international, teamwork and fast changing environment join the Travel Customer Service team. How will be your day by day with us? The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts. The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation. The main tasks are: To know in detail the different type of policies of our clients and apply the corresponding conditions in each caseAdvice and orient customers towards an appropriate solution of their cases, offering a rapid and tailored customer care response to their problems, in line with the coverage guaranteed under the customers' policyDealing with different customer types with confidence irrespective of their status, culture or behaviourCoordinate all necessary actions to resolve client's requests: handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate action and ensure the closure of each fileEncourage close working liaison between operations & internal teams by: Giving clear case management plans, explaining client's situations to staff, clients and customers as required.Advising on medical claims decisions when necessary actively adding to safe, cost effective service deliveryEncouraging excellent communications to all job interfacesEnsuring that all protocols for the delivery of world class customer service are kept current, compliant with regulation and that they are adhered to.Contrat: From 3 of July until 31 of October Schedule: Monday to Friday from 14:30h - 22:00hWednesday to Saturday from 14:30h - 22:00hFriday to Monday from 13:00 - 22:00Training: 1 month from Monday to Friday from 9:00 until 16:30 #LI-SP Su Perfil The Job is perfect for you if you have: Ability to effectively communicate in french, spanish and intermediate english Level.The sensitivity and empathy to deal with customers who may be distressed by their medical problems and/or those of their relatives.Excellent customer service skills.Willingness to take initiative and use judgement to solve problems and case workExcellent organisational and time management skillsAbility to demonstrate a highly professional work ethic in line with core AXA values and AXA Leadership Framework behavioursFlexibilityThe ability to get things done / deliver results to agreed customer standardsComputer literate. (Including using Word and Excel)Excellent keyboard/talking & typing skillsPressure absorption, at times you will be under a great deal of pressure through seasonal workloads.You will need to be able to deal with situations calmly and still focus on delivering great service.Team skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.AXA Partners is committed to diversity and inclusion, on an equal basis.Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program herehere. Acerca de AXA El Grupo AXA es líder mundial en seguros y gestión de activos. Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos. AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos. Cuál es nuestra misión: Ayudar a las personas para que vivan una vida mejor. Cuáles son nuestros valores: El cliente es lo primero, el valor, la integridad y One AXA. Acerca de la Entidad AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito.
El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation.
AXA Partners actúa para el progreso humano combinando pasión con experiencia, protegiendo lo que importa, cuando importa.
Qué ofrecemos Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad. Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional. Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinario
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