.Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients, and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines, with our commitment to Quality, Reliability, and Sustainability at the heart of everything we do. Our over 2200 employees work continuously to meet our customers' needs and actively participate in the fight against antimicrobial resistance.Founded 150 years ago as the 'Nederlandsche Gist- en Spiritusfabriek', our company was known as Gist Brocades. Headquartered in Rotterdam (Netherlands), we have production facilities and sales offices in China, India, the Netherlands, Spain, the United States, and Mexico. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity, a leading global private investment firm.The Commercial / Customer Service department has a vacancy in its Barcelona team for the following position:The PositionThe Regional Customer Service Agent Team Lead role is a hands-on team leader responsible for leading the customer service teams within the assigned region and managing the order-to-cash process, ensuring fast and reliable order fulfilment for customers. Alongside providing Customer Service for the assigned region, the role will manage the day-to-day running of a team of Customer Service Representatives ensuring coverage and support.The Regional Customer Service Agent Team Lead reports to the Global Customer Service Director.The main activities and responsibilities:Responsible for End-to-End Order Life Cycle for assigned accounts (PFI, Confirmation, Order Booking, Cleaning, Dispatch, and Documentation).Leading Customer Service team on day-to-day issues and leading daily meetings - collaborating with internal teams.Resolving escalated customer issues.Managing team performance, training, and workload.Motivating the customer service team to meet goals.Creating reports for the director of customer services.Setting objectives and conducting team member's annual reviews.Leading continuous improvement initiatives and working to improve credits, queries, and targets.Working with other members of the Sales, Franchise, Logistics, and Operations teams to identify issues, propose solutions, and participate in projects to contribute to operational and sales efficiency.Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.Building close relationships with all internal and external contacts to constantly improve information flow and the order process.Responsible for meeting all KPIs related to customer segmentation within the assigned region.The Ideal Candidate:- Minimum High School Diploma or equivalent