Country
Spain
Date published
25-Apr-2023
Site
Barcelona Roc Boronat
Application deadline
07-Feb-2028
Nº of openings
10
Languages required for role
English, Italian
Shift details Shift Start time End time Working time From To Contract Hours
Afternoon
15:00
23:00
Full-time
38,5
Job description (This offer does only apply to people referred by Majorel Barcelona employees. If it is not your case, please apply on the other offer with the same title) Ti piacerebbe lavorare in un'ambiente sereno e divertente? Assistere i clienti per i loro viaggi, alloggi o noleggi da sogno? Se tutto questo ti entusiasma allora stiamo cercando propio te!
If you are an empathic person, a good listener, who has a problem-solving mindset, and who enjoys being a team player, we have the right job for you!
Responsibilities As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding, and mediating between our international travelers and suppliers all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment, and technical requirements, providing accurate information, and following set process, via email and phone.
Requirements Italian proficiency and advanced English. Excellent communication and interpersonal skills both written and spoken. User-friendly PC skills: Office 365, CRM Database, and other internal platforms. A problem-solving and solution-driven mentality. A positive, motivated mindset that will help you deal with some tricky customer problems. Goal-oriented work approach. An open mind to changing priorities and business processes. Affinity with Travel or Rental platforms. Experience within customer service or contact center environments will be valued. Availability to work from the office and home (within 100km of the office). What we offer Contract: 38.5h/week contract (Monday to Sunday) with fixed working hours. 2 days off per week and 2 weekends off granted per month. Available shift: 15:00-23:00h Starting with a Temporary Contract that will evolve into a Permanent Contract based on business needs. Holidays: 27 working days of holidays/year
Benefits: Feel Good program includes Spanish lessons, prizes, and free group activities such as running, beach volleyball, roller skating, and much more! Free private health insurance if interested when getting a permanent contract. Flexible remuneration in nursery school transport if interested after the probation period. A multicultural and international working environment. Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield) Free coffee every day and free fruit once a week. Be part of an exciting industry-leading department with great opportunities to learn and grow your career. 3-5 weeks of Initial training and continued personal coaching.
You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future. Equal opportunities At Majorel - Teleperformance we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or teleworking.
#J-18808-Ljbffr
