We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid!
Your responsibilities and impact as a Customer Experience Specialist will be:Supporting clients' activities by being the very first point of contact for their customers:
Answering incoming queries from customers and ensuring contractual SLA is maintained
Identifying issues and provide solutions
Ensuring high level of customer satisfaction
Being a team player and participate in the success of the team and project, e.g.
provide cover for absent colleagues together with the team and attending regular team meetings
Skills, qualifictaions and interests you need to succeed in this role:A native level of Dutch and an advanced level of English
Having knowledge about IT platforms, equipment and applications such as Windows/MS Office
Having previous experience in sales (up-selling and cross-selling)
Being an attentive listener, comfortable and skilful at communicating with people
Being a team player with high social competence
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Already living in Madrid and available to start ASAP
What's in it for you?Full-time permanent contract
40h/week, rotational schedule depending on the project
Salary: starting from 20.500€ gross/year depending on the role
Opportunity to join an international company
An open-minded and employee-oriented working environment
Career development opportunities
Your Future Company:Your future company is a global leader in the BPO industry.
With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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