!*!
Growing with the best talent at Axa Partners We are looking for german speaking agents to join the International Customer Service team (TAI) located in Barcelona.
Why should you apply? If you are looking for a job and you speak native german, english and spanish or french, we offer you the opportunity to work in a multinational company.
If you enjoy working in an international environment, teamwork and rapid change, join the Truck Assistance International team! In the Truck Assistance International (TAI) department we focus on providing roadside assistance to heavy vehicles on an international level.
What does the position consist of? - To know in detail the different types of insurance policies of our clients and to apply the corresponding conditions in each case.
- Advising and guiding clients towards an appropriate solution.
- Coordinate all the necessary steps of the assistance: answer international phone calls and e-mails, register cases and document actions in our IT system, organize the appropriate assistance and ensure the closure of each file.
- Providing a quick and adapted customer service response, in accordance with the coverage guaranteed in the customer's insurance policy.
- Assigning the necessary professionals for the transfer of the vehicle and for the transfer of the occupants.
- Administrative tasks (sending faxes, e-mails, use of templates to manage vehicle rentals, hotels, cabs, ticket reservations).
- Work in a team environment to ensure proper case management. Always follow established internal procedures and protocols.
- Regular meetings with your line manager as well as your counterparts, relying on them for the resolution of files.
Management of invoices and claims related to each case. Conditions: Start Date: 11/11
Training: 11/11 - 29/11 Monday to Friday from9:30-17h
Telework:The teleworking policy can be implemented only 3 to 4 months after joining the department.
Bank Holidays:4 Spanish public holidays per year will be worked.
Guards:1 in 12 weekends per year will be worked.
Schedules:We are looking for different working hours:
From Monday to Friday 7h-15h30 or 8h-15h30 From Monday to Friday 14h30-22h Contract: Permanent
#LI-SP
!*!You are perfect for this role if you have: - High leve of written and spoken German + English and a high level of Spanish and/or French- Other languages to be contemplated (Italian or Portugues)- Internal/external customer orientation- Team Work- Interpersonal skills.- Adaptability / Organizational skills.- Excellent written and spoken communication skills.- Excellent telephone customer service skills.- PC skills (Word, Excel, Internet), including strong typing skills.- Bachelor's Degree / FPII - Demonstrated experience in telephone customer service or customer facing functions.
!*!AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
!*!AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
!*!By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
#J-18808-Ljbffr
