Growing with the best talent at Axa Partners We are looking for German speaking agents to join the International Customer Service team (TAI) located in Barcelona.
Why should you apply? If you are looking for a job and you speak native German, English, and Spanish or French, we offer you the opportunity to work in a multinational company.
If you enjoy working in an international environment, teamwork, and rapid change, join the Truck Assistance International team! In the Truck Assistance International (TAI) department we focus on providing roadside assistance to heavy vehicles on an international level.
What does the position consist of? To know in detail the different types of insurance policies of our clients and to apply the corresponding conditions in each case. Advising and guiding clients towards an appropriate solution. Coordinate all the necessary steps of the assistance: answer international phone calls and e-mails, register cases and document actions in our IT system, organize the appropriate assistance and ensure the closure of each file. Providing a quick and adapted customer service response, in accordance with the coverage guaranteed in the customer's insurance policy. Assigning the necessary professionals for the transfer of the vehicle and for the transfer of the occupants. Administrative tasks (sending faxes, e-mails, use of templates to manage vehicle rentals, hotels, cabs, ticket reservations). Work in a team environment to ensure proper case management. Always follow established internal procedures and protocols. Regular meetings with your line manager as well as your counterparts, relying on them for the resolution of files. Management of invoices and claims related to each case. Conditions: Start Date: 11/11
Training: 11/11 - 29/11 (Monday to Friday from 9:30-17h)
Telework: The teleworking policy can be implemented only 3 to 4 months after joining the department.
Bank Holidays: 4 Spanish public holidays per year will be worked.
Guards: 1 in 12 weekends per year will be worked.
Schedules: We are looking for different working hours:
From Monday to Friday 7h-15h30 or 8h-15h30 From Monday to Friday 14h30-22h Contract: Permanent
You are perfect for this role if you have: High level of written and spoken German + English and a high level of Spanish and/or French Other languages to be contemplated (Italian or Portuguese) Internal/external customer orientation Teamwork Interpersonal skills. Adaptability / Organizational skills. Excellent written and spoken communication skills. Excellent telephone customer service skills. PC skills (Word, Excel, Internet), including strong typing skills. Bachelor's Degree / FPII Demonstrated experience in telephone customer service or customer-facing functions. Acerca de AXA El Grupo AXA es líder mundial en seguros y gestión de activos. Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos. AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos.
Cuál es nuestra misión: Ayudar a las personas para que vivan una vida mejor.
Cuáles son nuestros valores: El cliente es lo primero, el valor, la integridad y One AXA.
Acerca de la Entidad AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito. El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation.
AXA Partners actúa para el progreso humano combinando pasión con experiencia, protegiendo lo que importa, cuando importa.
Qué ofrecemos Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad. Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional. Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinario.
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