.What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. What do we offer? As a Customer Success Agent of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Customer department. What will you do? Provide pre-departure customer support: Answer incoming calls and emails. Provide destination and trip information. Help with visas and country-specific entry requirements. Add or remove excursions. Make cancellations, service amendments and refund requests. Provide information about land and flight services. Help to solve confusion or problems with customer bookings. Provide in-destination customer support: Handle incoming calls, emails and Whatsapp messages. Support customers with flight delays or cancellations. Provide information about daily activities whilst in the destination. Manage communication about crisis situations. Achieve targets: such as Productivity (number of calls and emails answered), Quality Assurance score, etc. Stay up to date with ever-changing processes, procedures and policies in a dynamic and growing start-up environment! Minimum Requirements: +2 years of contact centre and/or customer service experience. Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential. Master at communication, listening and soft skills! Able to assess a caller's needs and provide appropriate recommendations. Night shift availability: you can work polyvalent schedules, including evenings, weekends, and holidays. Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US and CA. Preferred Qualifications: Degree in Hospitality, Travel, Tourism, or any relevant field. Experience with CRM management. Sound knowledge of travel trends. What we offer: Competitive compensation package in line with job responsibilities and experience. Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee. Hybrid work model: Offices in Barcelona city