What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we offer?As a Customer Success Agent of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Customer department.What will you do?Provide pre-departure customer support:Answer incoming calls and emails.Provide destination and trip information.Help with visas and country-specific entry requirements.Add or remove excursions.Make cancellations, service amendments and refund requests.Provide information about land and flight services.Help to solve confusion or problems with customer bookings.Provide in-destination customer support:Handle incoming calls, emails and Whatsapp messages.Support customers with flight delays or cancellations.Provide information about daily activities whilst in the destination.Manage communication about crisis situations.Achieve targets: such as Productivity (number of calls and emails answered), Quality Assurance score, etc.Stay up to date with ever-changing processes, procedures and policies in a dynamic and growing start-up environment!Minimum Requirements:+2 years of contact centre and/or customer service experience.Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.Master at communication, listening and soft skills! Able to assess a caller's needs and provide appropriate recommendations.Night shift availability: you can work polyvalent schedules, including evenings, weekends, and holidays.Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US and CA.Preferred Qualifications:Degree in Hospitality, Travel, Tourism, or any relevant field.Experience with CRM management.Sound knowledge of travel trends.What we offer:Competitive compensation package in line with job responsibilities and experience.Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.Hybrid work model: Offices in Barcelona city.Travel packages at reduced prices!Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.Referral bonus, if you bring people as talented as you.And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%.#LI-Hybrid
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