What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.
At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we offer?
As a Customer Success Agent of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Customer department.
What will you do?
- Provide pre-departure customer support:
- Answer incoming calls and emails.
- Provide destination and trip information.
- Help with visas and country-specific entry requirements.
- Add or remove excursions.
- Make cancellations, service amendments and refund requests.
- Provide information about land and flight services.
- Help to solve confusion or problems with customer bookings.
- Provide in-destination customer support:
- Handle incoming calls, emails and Whatsapp messages.
- Support customers with flight delays or cancellations.
- Provide information about daily activities whilst in the destination.
- Manage communication about crisis situations.
- Achieve targets such as Productivity (number of calls and emails answered), Quality Assurance score, etc.
- Stay up to date with ever-changing processes, procedures and policies in a dynamic and growing start-up environment!
Requirements
- 2 years of contact centre and/or customer service experience.
- Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
- Master at communication, listening and soft skills! Able to assess a caller's needs and provide appropriate recommendations.
- Night shift availability: you can work polyvalent schedules, including evenings, weekends, and holidays.
- Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US and CA.
Preferred Qualifications:
- Degree in Hospitality, Travel, Tourism, or any relevant field.
- Experience with CRM management.
- Sound knowledge of travel trends.
Benefits
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
- Hybrid work model: Offices in Barcelona city.
- Travel packages at reduced prices!
- Unlimited coffee, team lunches, English/Spanish lessons, bi-annual company parties, afterworks.
- Referral bonus, if you bring people as talented as you.
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!
Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.
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