Customer Service Agent

David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a Swedish speaking Customer Support Representative for to join their team in Spain.Position: Customer Support RepresentativeLocation: Remote, SpainEmployment type: Full-timeRemuneration: Base salary.**DUTIES AND RESPONSIBILITIES**:- Solve complex technical enquiries for all products within the Client's range- Provide support, assistance, and guidance in setting up connected products, troubleshooting,and reporting- Process all Client requests in accordance with company processes and guidelines across all product ranges- Provide superior levels of quality in all transactions with strict adherence to governing laws- Identify new opportunities to cross-sell and upsell without compromising the values of the company- Support new sales opportunities and provide insight and feedback to improve the customer experience.**REQUIREMENTS**:- Native/fluent in Swedish, both oral and written (C2 level). Fluent in English- Previous experience in Customer service roles, ideally from BPO/call centre environment - an advantage- Computer literate with sound knowledge of Microsoft Office package- Excellent communication skills with ability to emphasise and drive the problem to solution- Resourceful and stress resilient personality that can adapt and remain calm in all situations- Ability to work independently, while being team player at the same time.**BENEFITS**:- Excellent remuneration package based on experience, skills and performance- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere- Monday to Friday from 09:00h - 18:00h (1h lunch break)- Fully remote from anywhere in Spain- Relocation support- And many other benefits!El anuncio original lo puedes encontrar en Kit Empleo:https://www.Kitempleo.Es/empleo/112178344/customer-service-agent-swedish-r-767-barcelona/?utm_source=html#J-18808-Ljbffr