The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.What you'll be doing:Providing exceptional support and service to our Resellers.Being the first point of contact for complaints and escalations within the team and for our Resellers.Provisioning and managing reseller orders using our mainframe internal systems as required.Liaising with resellers and suppliers to resolve issues, providing regular, proactive updates.Handling incoming calls from our Resellers as required.Investigating the root cause of recurrent provisioning issues.Providing technical advice to resellers and internal staff.Scheduling and actioning all tasks to completion within specified timescales.Ensuring all systems are kept fully updated for each action and point of customer contact.Skills:Customer engagement skills.Strong IT skills/knowledge.A desire to succeed and develop.Exceptional communication skills.Accuracy and attention to detail.Ability to multi-task and problem solve.Flexible approach to work.Excellent team player.Self-motivated and enthusiastic.Ability to work under pressure to set deadlines.What's in it for you?Investment in your future career with a variety of learning and development opportunities.No dress code - embrace the freedom to bring your whole self to work.25 days annual leave, plus bank holidays.You'll even get your birthday off, too!A pension plan for your future.Complimentary refreshments in all our offices.#J-18808-Ljbffr