Company DescriptionReady to make a difference?
Experian has evolved into a global tech company in data and analytics.
We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society.
We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing.
We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow.
To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian.Job DescriptionYou will deliver a best-in-class service to our customers by adhering to timescales for service-related tasks.
You will report to the Call Center Manager.ResponsibilitiesManage the service book, service call traffic and planning the services we offer.Partner with factories and suppliers ensuring customer service excellence.Support the Finance department to ensure payment / credit terms are observed.Comply with financial regulations, policies, and controls.Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.Ensure accuracy and quality of all processes.Support any escalations with a one call resolution.Work with all departments within Home Solutions to provide a collaborative approach to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process).Maintain customer relationships across all of our customers and escalate concerns.QualificationsExhaustive knowledge of Axesor BI platforms (Monitoriza/Investiga).High commercial performance is required for the position.3+ years of experience handling telephone calls preferably within a call centre or help desk role.3+ years of experience planning and managing operational processes for maximum efficiency and productivity.Fluent in English and Spanish.Your Benefits IncludeGood compensation package.Private health care insurance.Flexible hybrid scheme - 2 days at the office, 3 days from home.Career development plan.Additional InformationOur uniqueness is that we celebrate yours.
Experian's culture and people are main differentiators.
We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward recognition, volunteering... the list goes on.
Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.
Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success.
Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age.
If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers - Creating a better tomorrow together.
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