Customer Service Account Coordinator (M/F) Ioa33

Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors.

We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

We are currently looking for a Customer Service Account Coordinator to join our team.

Mission: The Account Coordinator is responsible for providing excellent and timely customer service to the medical, academic, and corporate market, and accurate order entry of customer orders.

Responsibilities: Timely, accurate and consistent order processing and data entry to ensure standards and targets are met and in line with company policies.Respond to customer enquiries to resolve problems and assist with queries in a timely and effective manner to ensure customer satisfaction.Work closely with Sales, Finance, and Customer Engagement departments to ensure optimum account, activation setup, and debt management improvement.Continuously seek ways to improve the service offered and adopt a proactive approach to improving service; undertake ad-hoc projects. Experience, skills, abilities or certifications: Fluent in oral and written English.Fluent in any other European Language.Great customer service skills.Proficient at using a desktop PC.Able to learn new software quickly through training.Great attention to detail.Reliable and able to work independently or with our team.Ability to work in a fast-paced, deadline-oriented environment is a must.Highly motivated.Have a positive attitude and strong work ethic.
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