.Customer Representative (Spanish-speaking) - Hybrid BO01 Job Title: Customer Representative (Spanish-speaking) - Hybrid BO01 Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (hybrid) , you will be part of our team of game-changers who are powering the brands of the future in sports fashion. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands. Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers. Ensure contractual SLA is maintained. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: Have a proficient or bilingual level of Spanish and advanced English. Have good disposition to work in a customer service environment. Have customer care skills – ability to listen to and understand the customers' need. Can take ownership of, and progress calls to resolution or to escalate call to resolution. Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration. Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: Full time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00. Salary: 18,400 euros gross/year + up to 1,200 euros gross/year in bonus. Great location in Barcelona. Bring-a-friend (referral) bonus opportunities. Full paid training on the company and the project you'll be working on