Location: Madrid, Spain
Language: Spanish
Description: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in our Madrid facility and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career: Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We're on the lookout for Spanish-speaking Customer Representatives (hybrid) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development: We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role: As a Customer Service Representative on our team, you will:
Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position.Concentrix + Webhelp is a great match if you: Are proficient or bilingual in Spanish, advanced Portuguese and upper intermediate English.Have interest in the healthcare industry.Have a good understanding of the MS Office environment is essential.It will be a plus if you have: A strong technical affinity, experience in technical field is a plus.Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B).What's in it for you: In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week contract: Monday to Friday either 09:00 to 18:00 or 12:00 to 21:00.Salary: 19,500 euros gross/year + up to 1,900 euros gross/year in bonus.Medical insurance and food card.Central location in Madrid.Possibility to work from home.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Reimagine the best version of you! Concentrix + Webhelp is an equal opportunity employer.
Eligibility to work: In accordance with Spain's law, only applicants who are legally authorized to work in Spain will be considered for this position.
RRQ23-008094-1-SPAIN
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