Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this roleAs a Customer Service Representative on our team, you will:
In a correct, customer-friendly, and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email.Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.Keep up to date with all new developments in the technical area of medical imaging devices and services related to the position.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Are proficient or bilingual in Flemish and French with advanced English.Have an interest in the healthcare industry.Have a good understanding of the MS Office environment.Have good telephone and email etiquette.It will be a plus if you have:
A strong technical affinity, experience in a technical field.Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B).If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
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