Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Assist viewers through phone and/or chat regarding their inquiriesProvide account and application support to viewers namely concerning software functionalityProvide technical support and troubleshooting of system configurations and network settingsProvide accurate and real-time answers to viewers' inquiries and contribute to creating brand engagement for our ClientsYour qualificationsConcentrix is a great match if you:Have a high level of Portuguese (written and oral) / knowledge of Spanish is a plusHave familiarity/aptitude with smart electronic devices concerning audio video and home appliancesHave proficient PC skillsHave excellent communication skills (ability to communicate technical issues in non-technical terms)Have the ability to operate in high-pressure situationsIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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