Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
As a Customer Service Representative, you will:
Be in charge of booking management (altering, canceling, or creating new reservations)
Assist clients via inbound/outbound calls and email
Help the clients with doubts about Flight Club service, VIP Service, PRM (personal reduced mobility)
Deal with claims (strikes, lateness, cancellation, etc.)
Give real-time, accurate information that empowers the customer to make decisions.
Go beyond the customer's service expectations so they will remember and share their great experience.
Listen to the customer's unique situation and acknowledge their needs.
Your qualifications
Concentrix is a great match if you:
Have a high level of European Portuguese (C2) and fluent in English (B2)
Have excellent communication skills coupled with empathy and team spirit
Have previous experience with GDS tools like Amadeus, Galileo, or Sabre (preferred)
Have previous experience in Customer Service or as a tourism/travel representative
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)
Competitive salary and performance bonus
Central location in Lisbon, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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