Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Representative in Madrid (on-site), you will be part of our team of game-changers who are powering the brands of the future in healthcare.What you will do in this roleEfficiently organize and book appointments for customersMake outbound calls to follow up on appointments and customer inquiriesManage multiple tasks and priorities within a fast-paced environmentPerform various back-office tasks to support customer service operationsProvide excellent customer service both via phone and emailGather and document all necessary information during customer interactions to ensure high-quality serviceContinuously update knowledge of the company's services and proceduresMaintain a professional demeanour, even in stressful situationsYour qualificationsProficient or bilingual in Portuguese with advanced SpanishExcellent organizational, listening and communication skillsDetail oriented, open-minded, communicative and adaptable to different types of customersAbility to work effectively in a fast-paced, multitasking environmentIt will be a plus if you have:Interest in the healthcare industryPrevious experience in customer service or BackofficeExperience with SalesforceWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time 39 hours/week Permanent contract: Mon-Fri 09:00/19:00Salary 19.000 gross/year + up to 1.900 euros gross/year in bonusCentral location in MadridBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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