Job Description
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Malaga (on-site), you will be part of our team of game-changers in the satellite television provider industry.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life." We'll provide all the training, cutting-edge technologies, and continuing support you'll need to succeed.
What you will do in this role
As a Customer Service Representative, you will:
Answer questions and help eCommerce customers by phone and chat regarding online orders and deliveries.
Handle calls that are not answered by stores and submit customer inquiries via CRM systems.
Focus on providing good customer experiences in every contact, including continuous improvement of customer satisfaction.
Follow the processes and procedures created for the project.
Have the opportunity to handle inquiries via social media and email in the future.
Be on-site in a timely manner, ready to start work at the agreed time.
Work collaboratively as a group to achieve set goals.
We embrace our game-changers with open arms, welcoming people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and exceed customer expectations will fit right in with our culture.
Your qualifications
Concentrix is a great match if you:
Are bilingual or proficient in Norwegian with advanced English.
Are adaptable, customer-focused, and able to learn tasks and processes.
Are energetic with well-developed communication skills.
Have excellent time management skills.
Have good computer skills, including knowledge of Microsoft and the Internet.
Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply.
What's in it for you
We challenge conventions to deliver customer experiences that go beyond WOW. That's why we invest significantly in our people, infrastructure, and capabilities to ensure long-term success for our teams, customers, and YOU.
In this role, we offer benefits that support your unique lifestyle:
Full-time 39 hours/week permanent contract: Mon - Fri 08:00 - 18:00.
Competitive salary conditions, allowing you to live well in Spain.
Central location in Malaga.
Bring-a-friend (referral) bonus opportunities.
Fully paid training on the company and the project you'll be working on.
Career development programs and specialized courses.
Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer.
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
R1551039
Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12
Language Requirements: English (Required), Norwegian (Required)
Time Type: Full time
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