Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Madrid (on-site), you will be part of our team of game-changers who are powering the brands of the future in healthcare.
Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:
Efficiently organize and book appointments for customersMake outbound calls to follow up on appointments and customer inquiriesManage multiple tasks and priorities within a fast-paced environmentPerform various back-office tasks to support customer service operationsProvide excellent customer service both via phone and emailGather and document all necessary information during customer interactions to ensure high-quality serviceContinuously update knowledge of the company's services and proceduresMaintain a professional demeanour, even in stressful situationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you: Are proficient or bilingual in Portuguese with advanced SpanishPossess excellent organizational, listening and communication skillsAre detail-oriented, open-minded, communicative and adaptable to different types of customersCan work effectively in a fast-paced, multitasking environmentIt will be a plus if you have: Interest in the healthcare industryPrevious experience in customer service or BackofficeExperience with SalesforceIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/weekPermanent contract: Mon-Fri 09:00/19:00Salary 19.000 gross/year + up to 1
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