Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Aveiro, Portugal (On-Site) you will ensure that performance goals are met across all operations while fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Assist viewers through phone and/or chat regarding their inquiriesProvide account and application support to viewers namely about software functionalityProvide technical support and troubleshooting of system configurations and network settingsProvide accurate and real-time answers to viewer's inquiriesContribute to creating brand engagement for our ClientYour qualificationsConcentrix is a great match if you:Have a high level of French (C2) and fluent in English (B2)Are passionate about the entertainment and media industryDemonstrate excellent communication skills coupled with empathy and team spiritAre familiar with digital streaming services and devicesHave a positive and can-do attitudeWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Aveiro, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.#J-18808-Ljbffr