In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career! Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.We're on the lookout for French-speaking Customer Service Representatives (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Service Representative on our team, you will:Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)Solve requests/incidents that require a higher level of technical knowledgeSupport technical enquires and manage incidents of the client's product, car electrical chargersProgress / close service requests to a satisfactory conclusion on call management systemProactively update customers with status and resolution progressMonitor / progress all open queries in queueEscalate potential service issues to appropriate levelEnsure contractual SLA is maintainedRespond to any reasonable task posed by the assigned managerAchieve an excellent customer satisfaction levelConcentrix is a great match if you:Have a proficient or bilingual level of French and advanced level of EnglishPossess excellent customer care skills, knowledge, and awarenessHave adequate professional experienceAre able to implement and manage changes in processesAre responsible and possess independent work habitHave good communication and team skills, flexibility and stress resistanceFollow the security rules of the companyIf you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full time 39 hours/week contract: Monday to Sunday 07:00 - 16:00 (rotative)Salary 22,000 euros gross/year + up to 2,000 euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesReimagine the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-002947-1-FRANCE Required language: French#J-18808-Ljbffr
