Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands
- the ones you use every day
- improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role:
As a Customer Representative on our team, you will:
Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.Take incoming calls from boutiques and shops and resolve demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Escalate potential service issues initially with Mentor.Follow all the processes and procedures of the project.Understand and comply with administrative duties.Your qualifications:
Concentrix is a great match if you:
Are proficient or bilingual in French and advanced level of English.Have good disposition to work in a customer service environment.Have customer care skills.Can listen to and understand the customers' needs.Can take ownership of, and progress calls to resolution or escalate calls to resolution.It will be a plus if you have:
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
What's in it for you:
In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week temporary contract: Monday to Friday 09:00 to 18:00.Salary 18,400 euros gross/year + up to 1200 euros gross/year in bonus.Great office location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer.
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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