Experience the power of a game-changing career! Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands
- the ones you use every day
- improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Representative in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future.
What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will:
Provide first-class customer satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.Handle incoming customer contacts (via telephone, e-mail, chat or social media, reviews), log call details onto call tracking systems and perform call follow-ups according to procedures.Support consumers in the sales and after-sales process by qualification of needs, product recommendation, after-sales support and additional tasks that result in consumer satisfaction.Forward, when not having the resolution for themselves, any escalations and defined topics to the respective Client's brand units and/or contact persons.De-escalate in case of complaint, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of non-standard cases.Ensure correct presentation of the Client's corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Are bilingual or proficient in EnglishAre self-motivated, team player, supportive person, outgoing and open-mindedHave active listening/comprehension skillsHave very good written skills and customer-focused attitudeHave goal-oriented attitude and time management skillsHave minimum knowledge of Office pack + Keyboarding skillsDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply.
What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:
Full-time, 39 hours/week temporary contract: Monday to Friday from 15:00 to 00:00Salary 19,300 euros gross/year + up to 3,000 euros gross/year in bonusOpportunity to work from home anywhere in SpainBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesExperience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. RRQ24-005091-1-United States Customer Service
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