.Ofertas de empleo Customer Representative (English-speaking) Hybrid Salario: de 500€ por año Publicada: 16.10.2024. Actual hasta: 20.11.2024 Área: Staffing/Agencias de Empleo Jornada laboral: completa Sexo: indiferente Empresa: Concentrix Descripción de la oferta Description What you will do in this role: In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will: Solve any kind of customer's doubt or complaint regarding our Client Log call details onto call management systems and provide response and resolution within SLA Maintain service and product knowledge and expertise associated with applications specific to individual customers Escalate potential service issues Follow all the processes and procedures of the project Provide cover for other Agents in their absence, either within the same team or across teams Ensure contractual SLA is maintained Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: Are bilingual or proficient in English plus advanced Spanish Are goal and customer service oriented Have a good disposition to work in a customer service environment Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration. What's in it for you: We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: Monday to Friday 9am to 6pm with rotative weekends only Saturday. (Temporary Contract Until Jan 21 2025) Salary 18,500 euros gross/year + up to 1,400 euros gross/year in bonus Remote from Spain, or central location in Barcelona with opportunity to work from home some days Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally