Ofertas de empleo Customer Representative (English-speaking) Hybrid Salario: de 500€ por año
Publicada: 16.10.2024. Actual hasta: 20.11.2024
Área: Staffing/Agencias de Empleo
Jornada laboral: completa
Sexo: indiferente
Empresa: Concentrix
Descripción de la oferta Description
What you will do in this role: In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will:
Solve any kind of customer's doubt or complaint regarding our Client
Log call details onto call management systems and provide response and resolution within SLA
Maintain service and product knowledge and expertise associated with applications specific to individual customers
Escalate potential service issues
Follow all the processes and procedures of the project
Provide cover for other Agents in their absence, either within the same team or across teams
Ensure contractual SLA is maintained
Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:
Are bilingual or proficient in English plus advanced Spanish
Are goal and customer service oriented
Have a good disposition to work in a customer service environment
Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
What's in it for you: We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
Monday to Friday 9am to 6pm with rotative weekends only Saturday. (Temporary Contract Until Jan 21 2025)
Salary 18,500 euros gross/year + up to 1,400 euros gross/year in bonus
Remote from Spain, or central location in Barcelona with opportunity to work from home some days
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses
Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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