What you will do in this role - Answer questions and help eCommerce customers by phone and chat with relevant actions related to online orders and deliveries - Handle calls that are not answered by stores and submit customer inquiries via CRM systems - Always focus on providing good customer experiences in every customer contact - including a focus on continuous improvement of our customer satisfaction - Follow the processes and procedures created for the project - Opportunity to handle inquiries via social media and email in the future - Be on site at a timely manner, ready to start work at the agreed time - Work together as a group and achieve set goals Your qualifications - Are bilingual or proficient in Dutch - Are adaptable, customer focused and able to learn tasks and processes - Are energetic with well-developed communication skills - Have excellent time management skills - Have good computer skills, knowledge and experience of Microsoft and Internet.
What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week contract: Indefinite first 2 weeks Mon - Fri 09:00 - 17:00 then Mon - Fri 08:00 - 18:00 and Sat 09:00 - 17:00 - Competitive salary conditions, which will allow you to live well in Spain - Central location in Malag - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
