Customer Service Advisor Objective: In the role as Advisor your focus will be on inbound calls and chat with the aim to service retail and eCommerce customers.
The Customer Service Advisor is directly accountable to the Team Manager of their specific market.
General Tasks: Answer questions and help eCommerce customers by phone and chat with relevant actions related to online orders and deliveries.
Handle calls that are not answered by stores and submit customer inquiries via CRM systems.
Always focus on providing good customer experiences in every customer contact - including a focus on continuous improvement of our customer satisfaction.
Follow the processes and procedures created for the project.
Be on site at a timely manner, ready to start work at the agreed time.
Work together as a group and achieve set goals.
Project Specific Tasks and Responsibilities: Your role is to make sure the customer gets world class service and that you represent Specsavers as they have requested by following procedures and processes given to you by the project.
The aim is to make sure the queries asked by the customer are resolved in an effective and timely manner.
Hours and Benefits: Shift: 39 hours/week from (Rotative) Monday - Friday from 8:00 - 21:00, Saturdays 09:00 - 17:00, Sundays 11:00 - 17:00.
Salary: 17,400 Euros gross/year + up to 1,800 Euros gross/year in bonus.
Permanent contract.
Ongoing training.
Diverse growth opportunities.
Start date: Immediate.
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked).
Essential Skills/Competence/Experience: Native level of Dutch and Advanced level of English.
Adaptable.
Customer focused.
Able to learn tasks and processes.
Desire to work with good customer experiences.
Energetic with well-developed communication skills.
Results orientated.
Arrives to work in a good mood and ready to make an effort.
Good command of English language and native level Swedish/Norwegian/Finnish language skills.
Good telephone communication skills.
Excellent time management skills.
Good computer skills, knowledge and experience of Microsoft and Internet.
Able and willing to work in a team while providing input for making the team successful.
Self-motivated and pro-active in gaining knowledge about the tasks and procedures.
Eagerness to help people.
Job Environment and Conditions: Working in a lively open plan office - Contact Centre, in a performance focused environment.
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